Criminal Justice

How analysts think: A preliminary study of human needs and demands for AI-based conversational agents

Sub-domain:

Intelligence analysts

CTA Method(s):

Critical Decision Method

Application(s):

Technology

Publication Year:

2019

Lead Author:

Sam Hepenstal

Description:

Cognitive task analysis conducted to identify the intentions of intelligence analysts when retrieving information during live investigations. Researchers interviewed four intelligence analysts to identify implications for designing conversational agents (artificial intelligence) intentions.

Full Reference:

Hepenstal, S., Wong, B. L. W., Zhang, L., & Kodogoda, N. (2019). How analysts think: A preliminary study of human needs and demands for AI-based conversational agents. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 63, 178-182. https://doi.org/10.1177/1071181319631333.

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