Military

The good stranger frame for police and military activities

Sub-domain:

Police officers; Warfighters

CTA Method(s):

Critical Decision Method

Application(s):

Training

Publication Year:

2014

Lead Author:

Gary Klein

Description:

Cognitive task analysis conducted to understand how police officers and military personnel interact with civilians in a way that increases good will and reduces antagonism. Researchers interviewed 17 police officers and 24 warfighters, identifying five factors used to model the way “Good strangers” approach encounters with civilians.

Full Reference:

Klein, G., Klein, H. A., Lande, B., Borders, J., & Whitaker, J. C. (2014). The good stranger frame for police and military activities. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 58, 275-279. https://doi.org/10.1177/1541931214581057

Paywall?

Explore More

CTA Literature