Trialling the SMART approach: Identifying and assessing sense-making

Cognitive task analysis conducted to capture expert librarians sense making processes when faced with an ill-defined discovery problem using the INVISQUE system. In addition, this study was intended to assess the SMART probes used to elicit expert sensemaking processes. Researchers conducted interviews with six librarians which indicated that further efforts are needed to improve SMART probes neccesitating a stronger emphasis of cognitive task analysis methods to interpret the findings related to expert librarian sense making processes.